All returns are inspected within 24 business hours of being received to our Returns Department. Once inspected, the appropriate action will be taken in-line with our Returns and Refund policies.
If the return has met all criteria for a valid return for store credit, an online gift card for the total value of the items returned will be issued to the email address associated with the order. Return postage costs will not be refunded.
If the return has met all criteria for a valid refund, a refund will be issued to the payment method used for the original purchase. These funds (including return postage costs if applicable and proven) should reach your account within 2-5 business days. However, as each financial institute is different we cannot guarantee how long it will take for these funds to reach your account. Unfortunately, refunds cannot be processed to an alternative method of payment or different credit card.
If the product returned does not meet all criteria for a valid refund or return (due to misuse, mishandling or lack of care), the product will be returned to you without repair or replacement. If an Return Authorisation was not obtained prior to returning, cost of shipping your product back to you may be at your expense. Please ensure a Return Authorisation number has been obtained prior to returning your product.
More information on our Returns Policy can be found here.