Visit our FAQs page where you will discover quick information on shipping, delivery and returns.

Frequently Asked Questions

Contact us

Our friendly team is here for you Monday to Thursday between 8:00am and 4:00pm AEST and Friday between 8:00am and 3:00pm AEST. (Closed Public Holidays and Weekends). No question is too big or too small.

Email Customer Service


We will endeavour to respond to your email within 24 business hours.

Email us


Call Customer Service


Have a question regarding your order? Call our Customer Service Team for help.

Call us

(+61 755 344 404)

For all other business enquiries, please contact the appropriate department below.

Wholesale Sales

Tenielle Crawley

Global Sales Manager

e. tenielle@valleyeyewear.com

p. +61 418 751 948

Rhianna Temple-Smith

Global Eyewear Sales

e. rhianna@valleyeyewear.com

p. +61 425 458 558

Marketing & PR

Michael Crawley


e. mc@valleyeyewear.com