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SHIPPING & DELIVERY


All online orders are shipped in protective packaging and delivered with a trusted shipping provider. We endeavour to process, pack and ship your orders as fast as possible however sometimes delays cannot be avoided. For further information, please read and understand the details of our Shipping Policy below.

PROCESSING YOUR ORDER

Products in the Sunglasses Collection

We aim to process and pack these orders within 24 hours of receiving confirmation of successful payment. All orders placed on weekends or Public Holidays will be processed and packed the following business day.

Once you order has been processed and packed it will be ready for shipping via the appropriate courier service. Delivery time will vary based on location. Please see our estimates below for approximate delivery transit times to your area.

*In extremely rare cases, order payment can be delayed due to bank or credit union processing complications or technical difficulties. In theses very rare cases where payment has not cleared, a member of our Customer Service Team will contact you to organise a solution. Unfortunately your order will not be processed until payment has been received.

Products in the Optical Collection

All products within the Optical Collection are custom-made products with lenses fitted in our Precision Optical Lab (including clear lenses without prescription). This process typically takes 3-7 business days after receiving confirmation of successful payment however can take up to 14 business days for certain optical prescriptions. Once your lenses have been fitted, your order will be processed and packed.

Once you order has been processed and packed it will be ready for shipping via the appropriate courier service. Delivery time will vary based on location. Please see our estimates below for approximate delivery transit times to your area.

*In extremely rare cases, order payment can be delayed due to bank or credit union processing complications or technical difficulties. In theses very rare cases where payment has not cleared, a member of our Customer Service Team will contact you to organise a solution. Unfortunately your order will not be processed until payment has been received.

DELIVERY

All orders are shipped via courier service and the shipping supplier used for your order will vary based on your delivery address.

A signature will be required upon delivery so we recommend providing a daytime delivery address where someone will be available between 9am-5pm.

Delivery times vary based on your location. For an estimate of delivery transit times to your region, please see the table below. Please note that if a parcel is chosen for routine customs inspection, delays of up to 3 weeks can be expected. This is a very rare occurrence and is not within our control.

DELIVERY AREA

ESTIMATED DELIVERY TIME

Australian Metropolitan Areas
1-3 business days from dispatch
Australian Rural Areas
(outside Metro areas)
3-7 business days from dispatch
International
(most countries and regions)
3-7 business days from dispatch

*Delays in delivery can be caused by a number of unavoidable reasons including customs delays, incorrect delivery address information and other unforeseeable reasons. Please note that the above times are estimates only and we will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.

TRACKING YOUR ORDER

All shipments are completely trackable online. You will receive an email notification with a tracking number and a link to track your parcel with the appropriate courier company once your order has been processed and packed. Links to these companies have also been provided below (please note that you will require a tracking number to track your item with one of these companies):

DHL Express

Australia Post

Track your order
Track your order

CUSTOMS DUTIES AND TAXES

The responsibility of payment for any applicable custom duties, foreign taxes or other fees which may be imposed rest with the customer. Unfortunately, we cannot be held liable to pay any duties or taxes which may be imposed by customs in the country where the order is being delivered. Please be aware that if you refuse to pay any applicable customs duties and taxes for your shipment, the product will be returned to our warehouse and the cost of return shipping will be deducted from your refund.

We encourage you to contact your local customs office for more information regarding the potential taxes and duties payable in your region prior to ordering.

For countries within the EU please refer to your local import laws regarding additional VAT charges relating to the purchase of goods from overseas.

INSURANCE

Unfortunately our shipping options do not provide insurance. If you wish to add insurance for your order please contact our Customer Care Team at customerservice@valleyeyewear.com before, or as soon as you have placed your order. Please be aware that if your order has already been picked up for delivery, insurance will not be able to be added.

We do not ship to your location.


Unfortunately, we do not ship products from our online store to your region. Please continue exploring our collection, or alternatively use our stockists list to find a retail store close to you.

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